1. Who we are
Chatty Panda is developed and operated by Haikou Weiyao Technology Co., Ltd. (海口微曜科技有限公司). Questions or privacy requests can be sent to support@chattypanda.app.
2. Information we process
Voice practice
When you deliberately start a conversation or pronunciation activity, the app records and processes microphone audio so it can transcribe speech, respond, or assess pronunciation. We may retain voice recordings, transcripts, pronunciation results, and related data to provide the service and to develop and improve Chatty Panda. The app asks for microphone permission before recording.
Learning information
Chatty Panda may keep completion history, pronunciation scores, saved learning notes, preferences, and your selected learning level. Much of this information is stored locally on your device. Where online services are used, associated learning events may be stored against an anonymous app account rather than an email-and-password account. An anonymous account can still link your activity across visits; it does not mean every recording or learning record is anonymous. The app also keeps the versions of the Terms of Use and Privacy Policy accepted through Get Started, together with the confirmation time, on your device.
Subscription and service information
If you subscribe, Apple provides us with purchase and entitlement information needed to determine access. We do not receive your full payment-card details. Our service may also process basic request metadata, timestamps, status codes, and diagnostic information to keep the service secure and reliable.
3. Voice recordings and de-identified data
To complete a conversation or pronunciation activity, we send the relevant audio, transcripts, practice text, and conversation context to the speech and AI providers described below. We may also retain and process recordings, transcripts, pronunciation results, and related data to operate, maintain, develop, train, and improve our products, services, and machine-learning models. Providing your requested practice and reusing data for model development or commercial purposes are different uses, as described in this section.
Once data no longer reasonably identifies a person, we may use and retain it for research, evaluation, model training, product development, and other lawful business purposes. We may license, transfer, sell, disclose, or otherwise commercialize such data with research, technology, and commercial partners, including partners developing their own models and products. These uses may generate revenue for us. We do not use these datasets for targeted advertising. Data that remains identifiable continues to be handled as personal data.
Recordings may be accessed when necessary to provide support, investigate misuse, protect users or the service, meet legal obligations, or verify and improve feature quality.
4. Why we use information
- Provide AI conversation, speech playback, and pronunciation assessment
- Show learning progress and saved practice results
- Develop, train, test, and improve speech, pronunciation, and learning features
- Manage subscriptions and restore access
- Protect the service, prevent abuse, and diagnose failures
- Comply with legal obligations and respond to valid requests
5. Service providers and partners
The services used for online practice include:
- Alibaba Cloud (DashScope): speech recognition, AI conversation and feedback, and speech playback. Relevant audio, transcripts, practice text, and conversation context are processed for these features.
- iFLYTEK: pronunciation assessment. Practice audio and the reference text are processed to return pronunciation results.
- Amazon Web Services: hosting and storage for our backend, anonymous app accounts, learning records, and service operations.
- Apple: app distribution, subscriptions, and purchase restoration. We receive the transaction and entitlement information needed to provide access.
Providers receive the information needed for their role. Their processing and retention are governed by the applicable service agreements, privacy policies, and law. Separately, research, technology, and commercial partners may receive de-identified datasets and derivative materials for the uses described in Section 3. A practice provider's role does not by itself mean that it receives data for commercial resale or independent training.
6. Retention and security
Local learning data remains on your device until it is removed through available controls, the app is deleted, or the device clears the app data. Server-side learning records are kept while needed to provide the service and support your use, unless deletion is requested or a longer period is required by law. Operational logs are retained for a limited period for security and troubleshooting.
Identifiable recordings are retained according to our operational retention practices and deleted or de-identified when they are no longer reasonably needed, subject to applicable rights and obligations. Data that has been anonymized so that it no longer reasonably identifies a person may be retained for research, model development, and the commercial purposes described in Section 3. We may be unable to locate a particular contribution in such data, including copies already provided to partners. This limitation does not apply merely because an account identifier has been removed; identifiable data remains subject to applicable access, deletion, and other privacy rights.
Deleting your account and learning data
In app versions that offer Delete account and data, open Data & privacy to request deletion of your anonymous account and associated online learning data. After our servers confirm deletion, the app clears the learning history, saved learnings, profile, preferences, and account credentials stored on that device. You can leave the app and return to check progress. If your version does not offer this control, or deletion cannot be completed, contact support@chattypanda.app.
Existing operational logs and backups follow their separate retention schedules; deletion does not immediately erase every historical backup. Apple and service providers may retain records under their own applicable policies or legal obligations. Contact us for questions about a particular record or provider. Deleting your account won't stop subscription renewals; cancel your subscription in your Apple Account.
We use reasonable technical and organizational safeguards, including encrypted network transport, restricted access, secret management, and the removal of sensitive values from application logs. No system can guarantee absolute security.
7. Your choices
- You can decline microphone permission and continue browsing non-voice content
- You can change microphone permission in iOS Settings
- You can manage or cancel subscriptions through your Apple account
- You can use Delete account and data in app versions that offer it, or contact support to request access to or deletion of data associated with your anonymous account
- You can contact support about future product-improvement, model-training, or commercial data use, including to withdraw consent or object where applicable
To make a data request, email support@chattypanda.app. We may ask for information needed to locate and verify the relevant anonymous account without asking for your Apple password. Requests concerning identifiable data already shared with a provider or partner will be handled according to applicable requirements and our arrangements with that recipient.
8. International processing
Our providers may process information in countries or regions other than your own. Where required, we take steps intended to provide appropriate safeguards for that processing.
9. Children
Chatty Panda is designed for adult language learners and is not directed to children. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.
10. Updates
We may update this policy as the product or legal requirements change. We will post the new version here and revise the effective date. Material changes may also be highlighted in the app.